Returning a Product

Please follow this returns procedure to help us make returning a product for service or inspection a smooth running experience for you. We aim to turn products around as swiftly as possible.

Complete the form below and submit
You will receive a Marlec Sales Return document from our service team within 5 working days. Please print this and add to the package containing the item to be returned.
Ship the parcel to the Returns Address shown on the document. If your item is valuable you may want to insure it against damage or loss or send it through a trackable shipping service.
We will contact you once your item has been inspected and tested by our service team.

Please note that where no service work is undertaken an inspection fee and return postage costs are payable.

Email*

Please enter your valid email address
Account Number

If you are an existing customer please give your account number.
Name*
First Last
Phone Number*
Best number for us to contact you on.
Company Name

Fill in this field if you work for a company that is related to the return of the product.
Address*
Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country
Product
Product Name*
Voltage
Date of Installation*
DD slash MM slash YYYY
Serial Number
Why are you returning this product*
Provide a brief description of any damage or service issues experienced
Warranty Claims
Who did you buy the product from
Date of Purchase
DD dash MM dash YYYY
You must enclose a copy of your valid purchase receipt with the parcel.
Please confirm either*
- Yes, I want to receive information from Marlec and know I can unsubscribe at any time.
- No, I don’t want to receive updated information.

Product

Warranty Claims